Last Updated: 1-DEC-2025

At ZW Collections, customer satisfaction is our priority.
We offer returns and exchanges under the guidelines below to ensure a smooth and fair process for all customers.

1. Eligibility for Returns & Exchanges

You may request a return or exchange if:

• You received the wrong product

• You received a defective or damaged item

• The size delivered is different from the size you ordered

• The item has a manufacturing fault

Returns/exchanges are only accepted within 7 days of receiving your order.

2. Conditions for Returns

To qualify for a return or exchange:

• The product must be unused, unworn, and unwashed

• Tags and original packaging must be intact

• The item must be in resellable condition

• The customer must provide unboxing video or clear pictures as proof (standard Pakistan e-commerce requirement)

Items NOT eligible for return/exchange:

• Sale, discounted, or promotional items

• Accessories (jewelry, bags, etc.)

• Items damaged due to customer misuse

• Custom-stitched or altered items

3. Return/Exchange Process

Step 1: Contact Us

Email or WhatsApp us with:

• Order Number

• Name

• Issue Description

• Pictures/Unboxing Video as proof

Step 2: Review

Our support team will verify the claim within 24–48 hours.

Step 3: Return Shipment

If approved:

• Customer must send the product back to our Kasur return address

• Items must reach us before a replacement is issued

• Customer will pay the return shipping cost (except for wrong/defective orders)

Step 4: Exchange or Refund

After receiving the item:

• For exchanges → we ship replacement within 2–4 working days

• For refunds → refund is issued to bank account/easypaisa/jazzcash within 5–7 working days

4. Wrong Size Delivered (Our Mistake)

If we sent the wrong size, we take full responsibility.
We will provide:

• Free exchange

• Free replacement shipping

5. Customer Ordered Wrong Size

If the customer ordered an incorrect size:

• Exchange is allowed

• Customer pays both sides shipping

6. Defective or Damaged Items

If an item arrives damaged:

• You must share unboxing video + photos

• A replacement will be sent free of cost

7. Order Cancellation

You may cancel your order before it is shipped.
Once dispatched, cancellation is not possible.

8. Contact Information

For returns & exchanges, contact:

ZW Collections
Kasur, Punjab, Pakistan
Email: zwcollections@gmail.com
Website: https://zwcollections.com